Refund Policy

At Microbrand Watch World Shop, we strive to provide our customers with high-quality products and excellent service. However, if for any reason you are not completely satisfied with your purchase, we offer a hassle-free refund policy. Please review the following guidelines carefully:

1. Return Window

You have 30 days from the date of delivery to initiate a return request for a refund. Any requests made after this period will not be accepted.

2. Condition of Returned Items

To be eligible for a refund, the item(s) must be returned in their original condition, unused, and with all original packaging, documents and tags intact. We reserve the right to deny a refund request if the item(s) show signs of wear, damage, or tampering.

3. Return Process

To initiate a return, please contact our customer support team at info@microbrandwatchworld.com within the return window. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item(s).

4. Shipping Costs

The customer is responsible for the cost of shipping the item(s) back to our supplier’s warehouse. We recommend using a trackable shipping method to ensure the safe return of your package.

5. Refund Method

Once the returned item(s) are received and inspected by our supplier, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase.

6. Exceptions

Please note that certain items, such as customized or personalized products, may not be eligible for a refund. Additionally, any shipping costs incurred during the original purchase are non-refundable.

7. Dropshipping Model

As we operate on a dropshipping model, all orders are shipped directly from our suppliers’ warehouses. Therefore, the return process may take slightly longer than traditional e-commerce models.

8. Changes to Refund Policy

We reserve the right to modify or update this refund policy at any time without prior notice. The most up-to-date version of our refund policy will always be available on our website.

If you have any further questions or concerns regarding our refund policy, please contact our customer support team, and we will be happy to assist you.

Please note that by making a purchase on our website, you agree to the terms and conditions outlined in this refund policy.